Duty Officer

Location: Abbey Stadium Sports Centre, Redditch
Contract: Permanent, Full Time (37 hours per week)
Salary: £27,586 – £29,859 per annum
Department: Operations
Reports to: Centre Management Team

About Rubicon

Rubicon is proud to be a great place to work. We are a creative, welcoming organisation that values communication, respect, equity and teamwork. We believe in accountability, initiative and empowerment, supporting our people to take ownership of their work while feeling part of a collaborative and encouraging environment.

Rooted in our community, we are passionate about delivering exceptional leisure, health and wellbeing experiences for Redditch and the surrounding areas. If you are passionate about customer service, leadership and creating safe, enjoyable experiences for our customers, we’d love to hear from you.

The Opportunity

We are looking for a motivated and proactive Duty Officer to join our team at Abbey Stadium Sports Centre.

This is a hands-on operational role where you will be responsible for the smooth and efficient day-to-day running of the centre. You will lead and support frontline teams, ensure the highest standards of customer service, health and safety, and cleanliness, while helping to create an outstanding experience for every visitor.

If you thrive in a fast-paced environment, enjoy leading people and are committed to delivering excellent service, this could be the perfect role for you.

What You’ll Do

• Ensure the facility operates safely and efficiently at all times.
• Complete daily, weekly and monthly operational and health and safety checks.
• Maintain high standards of cleanliness throughout the building.
• Lead, motivate and support a team including Lifeguards, Receptionists, Fitness Instructors and Café staff.
• Set up and dismantle equipment for activities, events and bookings.
• Identify and report maintenance issues promptly.
• Deliver excellent customer service and effectively handle customer enquiries and complaints.
• Manage bookings, process payments and complete daily administrative duties.
• Ensure all accidents and incidents are recorded and reported correctly.
• Support the wider business by providing operational flexibility when required.
• Champion Rubicon’s Values in Action and contribute positively to the customer and colleague experience.

What We’re Looking For

We are looking for someone with:

• A minimum of 2 years’ supervisory or management experience.
• A current RLSS National Pool Lifeguard Qualification.
• Excellent leadership and communication skills.
• A strong commitment to health and safety.
• The ability to prioritise workload and work flexibly in a fast-paced environment.
• A customer-focused approach with excellent problem-solving skills.

Desirable qualifications:

• Pool Plant Operators Certificate.
• Competent Person Health & Safety qualification.

What We Offer

• Free gym membership.
• Discounts on food at selected Rubicon venues.
• Access to our employee benefits platform with a wide range of offers.
• Occupational sick pay.
• Death in service cover.
• A supportive and inclusive working environment where your development is encouraged.

How to Apply

To apply, please submit your CV and Cover Letter. Unfortunately applications without a cover letter will not be put forward.

Application deadline: 11^th October 2026 (although we reserve the right to close the vacancy early should we receive a high volume of suitable applications).

For an informal discussion about the role, please contact:

Simon James
simon.james@rubiconleisure.co.uk