Rubicon Leisure (RL) is a Local Authority Trading Company. Redditch Leisure facilities will continue to be owned and financially supported by Redditch Borough Council but managed by Rubicon Leisure from 1st December 2018.

Rubicon Leisure collects personal information about you in order to provide Leisure Services.

The legal bases for processing your data are:

Location
Forge Mill
The fulfilment of a contract, or to take steps to enter into a contract.  We collect personal information about you as a visitor to the Museum, when you hire a meeting room and when you order items from the mail order catalogue.  When an artefact is donated and the acquisition is completed we will also collect your information.  The legal basis for processing your data is legal obligation.  It is necessary to fulfil  UNESCO 1970 Convention on the
Means of Prohibiting and Preventing the Illicit Import, Export and Transfer of
Ownership of Cultural Property, and the Dealing in Cultural Objects (Offences) Act 2003.  
Abbey StadiumThe fulfilment of a contract, or to take steps to enter into a contract; by signing up to become a member of the Abbey Stadium, hire stadium facilities or take part in activities, you are entering into a contract, and we require the personal data requested to fulfil this contract.  Where the data relates to a child, in the UK there is no definite age at which a child is considered to have the legal capacity to enter into a contract therefore this should be completed by the adult on behalf of the child.  Where the person is 18 or over but does not have the capacity to enter into a contract, this should also be completed by the adult.  
Palace TheatreFulfilment of a contract, or to take steps to enter into a contract. We collect personal information about you when creating an account online to book tickets or workshops. The legal basis for this processing is the fulfilment of a contractual obligation; by booking tickets or workshops you are entering into a contract, and we require the personal data requested to fulfil this transaction.  
Youth TheatreFulfilment of a contract, or to take steps to enter into a contract. We collect personal information about your child in order to be a member of the Youth Theatre.  The legal basis for this processing is the fulfilment of a contractual obligation; by signing up to the Youth Theatre you are entering into a contract, and we require the personal data requested to fulfil this contract.  In the UK there is no definite age at which a child is considered to have the legal capacity to enter into a contract therefore this should be completed by the adult on behalf of the child.  Where a member of the Youth Theatre is 18 but does not have the capacity to enter into a contract, this should also be completed by the adult.
PitcheroakFulfilment of a contract, or to take steps to enter into a contract.  We collect personal information about you when you use the golf course.
Community CentreFulfilment of a contract or to take steps to enter into a contract.  We collect personal information about you when hiring the facilities either on a one off basis or on a rolling basis.
Arrow Valley Visitor CentreThe fulfilment of a contract, or to take steps to enter into a contract.  We collect personal information about you as a visitor to the centre, when you hire a meeting room.  If you require First Aid whilst at the centre, those in control of the premises have a duty to record the incident and report some accidents and incidents under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR).

Processing of special category data

For this type of data we require another condition for processing beyond those above.

Location

Forge Mill

Health information is classed as ‘special category’ data, and is processed in accordance with Article 9(2)(h), health & social care purposes.
Abbey Stadium
Health information is classed as ‘special category’ data, and is processed in accordance with Article 9(2)(h), health & social care purposes.
Youth Theatre (already written)
Health information is classed as ‘special category’ data, and is processed in accordance with Article 9(2)(h), health & social care purposes.
Pitcheroak
Health information is classed as ‘special category’ data, and is processed in accordance with Article 9(2)(h), health & social care purposes.
Arrow Valley Visitor CentreHealth information is classed as ‘special category’ data, and is processed in accordance with Article 9(2)(h), health & social care purposes.  

We collect the following information from you:

Location
Forge Mill
• Name
• Contact details
• School
• Emergency contact details
• Transactional data
• Proof of concession
Abbey Stadium
• Name
 Gender
 Contact details
 Date of birth
 Occupation 
 Emergency contact details 
 Health
 Bank details (where appropriate)
 Proof of any concession (this is not retained)
Palace Theatre
 Name
 Address
 Contact Details
 Data of birth
 Debit / Credit card details.
 Box office account information.
 Preferences
Youth Theatre
The data collected about your child is:
 Name
 Contact details
 Date of birth
 School / College information
 Number of performances
 Next of kin
 Medical information
 Travel information

The data collected about the parent is:
 Name
 Contact details
 Financial information
Pitcheroak
 Name
 Contact details
 Payment information
Community Centre
 Name
 Contact details
 Evidence of public liability insurance
 License details where applicable
 Payment information.
Arrow Valley Visitor Centre
• Name 
 Contact 
 Credit/Debit Card details
• In case of first aid, details of the injury/illness and what first aid was given

You can opt to consent to us processing your personal information for other specified purposes. If you change your mind, you can tell us by contacting Information Management, Redditch Borough Council, Town Hall, Walter Stranz Square, Redditch B98 8AH.

Location
Forge Mill
When you visit the centre you can consent to being on a mailing list so you can hear about upcoming events and receive a copy of the newsletter.
Abbey Stadium
When you become a member of Abbey Stadium or take part in activities, you can consent to Rubicon Leisure processing your personal information for specified purposes such as:
• To send you communications in connection with events you are interested in,
• Be added to a waiting list, in the case of swimming lessons,
• provide better services by assessing preferences, trends and interests from the data provided,
• to offer promotions and to understand our target audience for more focused marketing purposes.

The data collected is:
• Name
• Address
• Contact Details
• Data of birth.
• Preferences
Where you agree to be contacted, the data will be kept until it is either overwritten or until you no longer agree to be kept informed.
Palace Theatre
When you create an account or purchase tickets, you can opt to consent to us processing your personal information for other specified purposes such as.

• To send you communications in connection with your transaction and events you attend.
• provide better services by assessing preferences, trends and interests from the data provided,
• to offer promotions and to understand our target audience for more focused marketing  purposes

If you chose not to consent to additional processing, this will not affect your rights. You can browse our website or make enquires with our Box Office without disclosing any personal information. If you change your mind, simply log into your account and change your preference. However you will still receive transactional messages when purchasing tickets or booking workshops.
Youth Theatre
When your child becomes a member of the Youth Theatre, you can opt to consent to us processing your child’s personal information for other specified purposes such as:

• Images for promoting Summer & Autumn shows via the website and social media.
• Video footage for promoting Summer & Autumn shows via the website and social media.

Where you consent to images being taken, these will be updated every 2 years.
Arrow Valley Visitor Centre
When you book a room you can opt to consent to us processing your personal information for other specified purposes such providing better services by assessing preferences, trends and interests from the data provided.

Will my information be shared?

Location
Forge MillThis information will be accessible by Forge Mill staff, including volunteers, and Arrowscape who maintain the website.
Abbey StadiumThis information will be accessible by Abbey Stadium staff, Haven Systems for electronic point of sale processing, Sports Booker for online class bookings and Harlands Group for member management services.
Palace TheatreThis information will be accessible by Box Office staff and PatronBase UK Box Office Systems, who provide support, under agreed restrictions.  
Youth TheatreThis information will be accessible by Youth Theatre staff via PatronBase UK database; PatronBase UK provide support, under agreed restrictions.  Where a child is required to miss school and takes part in a licensable performance, information will be shared with Worcestershire County Council to facilitate this.  
PitcheroakThis information will be accessible by the management company of the club for the administration of the facility and who provide support, under agreed restrictions.
Community CentreThis information will be accessible by Community Centre staff for the administration of the facility and who provide support, under agreed restrictions.
Arrow Valley Visitor CentreThis information will be accessible by Arrow Valley staff for the administration of the facility and who provide support, under agreed restrictions. If you require First Aid whilst at the centre, and this is reportable, this will be shared with Health & Safety Executive. 
Location
Forge Mill
This information will be accessible by Forge Mill staff, including volunteers, and Arrowscape who maintain the website.
Abbey Stadium
This information will be accessible by Abbey Stadium staff, Haven Systems for electronic point of
sale processing, Sports Booker for online class bookings and Harlands Group for member management services.
Palace Theatre
This information will be accessible by Box Office staff and PatronBase UK Box Office Systems, who provide support, under agreed restrictions.
Youth Theatre
This information will be accessible by Youth Theatre staff via PatronBase UK database; 
PatronBase UK provide support, under agreed restrictions. Where a child is required to miss school and takes part in a licensable performance, information will be shared with Worcestershire County Council to facilitate this.
Community Centre
This information will be accessible by Community Centre staff for the administration of the facility and income for transactional data.
Arrow Valley Visitor CentreThis information will be accessible by Arrow Valley staff for the administration of the facility and who provide support, under agreed restrictions. If you require First Aid whilst at the centre, and this is reportable, this will be shared with Health & Safety Executive. 

Rubicon Leisure website is operated by Big Wave Limited. 

Any transactional data associated with the income generated from each of the services will be processed by the Income and Finance Departments of Redditch Borough Council.

When anyone, who in an emergency needs medical attention, their information will be shared with the relevant emergency services. Information will not be shared other than stated unless required to do so by law or for the purposes of safeguarding.

This information will not be shared/sold to any other service/organisation unless we have a duty to do so under law. This data will not be transferred outside of the EEA.

We collect your information in different ways.  We and third party organisations use cookies and other technologies, such as pixel tags on our websites and in our emails.  General data protection information relating to Cookies can be found at https://www.redditchbc.gov.uk/council/corporate/your-access-to-information/privacy-notice/cookies.aspx

How long will you keep my information?

Location
Forge Mill
Forms in connection with the hire of the room will be retained for 12 months from the date it was hired.
Abbey StadiumInformation relating to your membership will be retained for 6 years from last action.
Palace Theatre
The data will be kept until it is either overwritten or until you no longer agree to be kept informed. If you change your mind, simply log into your account and change your preference.
Community Centre
Forms in connection with the hire of the room will be retained for 12 months from the date it was hired.
Arrow Valley Visitor CentreForms in connection with the hire of a room will be retained for 12 months from the date it was hired.  First aid information will be retained for 12 months from date of incident.

Otherwise, where you enter into a contract or take part in activities, information will be retained for the length of the contract, and where this is ongoing, refreshed annually. For transactional data, i.e., payments, this will be kept for 7 years under the Limitations Act 1980. Where you consent to images being taken, these will be updated every 2 years.

No decisions around this data are made by automated means. Information on all your other rights can be found here.