Page Updated: 09/04/2021
Following the publication of the Governments road map, we are delighted to be able to start to re-open our facilities in the coming weeks and months. Our ”Rubicon Leisure Road Map’ details how and when we plan to open our facilities in line with the stages identified by the Government. This is subject to change dependent on advice at the time. The service status of each of our facility areas can be found below along with any Frequently Asked Questions. We are really excited about the prospect of re-opening our doors however its important that we do so in a safe manner ensuring measures are in place to mitigate risks. All of our buildings are COVID secure and display the commitment to COVID statement.
This page is updated on a regular basis whenever there is a significant change in our operation. Should you have any questions please follow the contact us link for the facility area in question.
Jump to a facility by clicking below.
Arrow Valley Visitor Centre
Arrow Valley Visitor Centre is currently operating from the outdoor kiosk within the Visitor Centre grounds offering a variety of hot and cold drinks and snacks. From 12th April, the kiosk will be permitted to serve alcohol, and picnic benches and toilets will be made available. The outdoor kiosk is currently open from 10am until 5pm 7 days a week.
Are the Toilets Open?
Toilets are open but we are operating a one in, one out approach. Please follow government guidelines on wearing face coverings indoors (unless medically exempt) and continuing to maintain a 2 metre distance.
Is the play area open now?
Redditch Borough Council have re-opened the play area.
Abbey Stadium Sports Centre
The re-opening of the Abbey Stadium will take place in a number of stages. Firstly, from the 29th March there will be a number of outdoor activities taking place including bootcamps, access to the athletics track and walk and talk sessions. You can find out more about these sessions on the Abbey Stadium Outdoor Fitness page. It is hoped that from the 12th April the majority of the indoor facilities will be able to open with some key mitigation measures in place. The gym, swimming pool (including children’s swimming lessons) and badminton will be available to book in advance. From the 17th May group exercise classes will restart along with adult swimming lessons. We are still receiving guidance on any mitigation measures required to ensure our facility remains COVID secure and will update this page accordingly. All activities will need to be booked in advance by following the book and activity link below.Book your Activity
Are we still paying our Direct Debits while you are closed?
All memberships will be frozen. Unfortunately Direct Debit payments were taken for the month of January before the national lockdown was announced. Once we know when we are able to re-open, anyone who paid for January 2021 for either Swimming Lessons or Gym Memberships will be credited for the first month. Those paid in full members will also be extended to include the period of closure.
I’ve booked an paid for an activity at the Abbey Stadium during January, can I get a credit?
Credits will be issued to anyone who has booked and paid for activities in advance (Swimming / Family Bubble / Gymnastics) that can be used when we re-open.
Are you continuing your virtual classes?
Yes, our virtual programme will be continuing. Members will get access to the virtual classes free of charge from April. Non-members are also able to access the virtual classes at a small charge of £12 per month Classes will take place via our Virtual Classes private Facebook group. Members who don’t currently have access please request to follow the page – Abbey Stadium Virtual Classes. If your Facebook profile name is different to the name on your membership or non members who wish to join, please email email@example.com
When will Direct Debit collections start again?
For the month of April, anyone who paid membership during January (or who has an annual paid in full membership) will be given a credit. In May, 50% of your normal monthly membership fee will be collected by direct debit and from June onwards the full monthly membership fee will be collected.
Will I have to wear a mask when I return to the Abbey Stadium?
Unless medically exempt, anyone entering the Abbey Stadium should wear a face covering when moving to and from activities. There is no expectation for you to wear a face covering when taking part in an activity.
All four of our Community Centres are available to hire for permitted activity, for example Nursery or childcare settings or for places of worship. From the 12th April, subject to suitably sufficient risk assessments, hirers of permitted activities will be able to return to the Centres. Hirers will be contacted to confirm start dates and intentions to resume activities in line with Government advice. Unfortunately at this time, indoor exercise and sports activities for adults is not permitted until 17th May at the earliest. Should you have any questions or concerns with your booking, or if you are a new hirer wishing to make a new booking, please contact us
Will I have to wear a mask when I return to the Community Centres?
Unless medically exempt, anyone entering a Community Centre must wear a mask at all times or in line with Government advice for the activity taking place. This will be detailed in the hirers risk assessments.
Our group is not ready to return yet, can you hold our allocated space?
If you are not ready to return, please contact us so we can look at what arrangements we can put in place.
Forge Mill Needle Museum and Bordesley Abbey Visitor Centre
The Museum grounds, play area and all new Mill View Coffee Bar will re-open to the public from Monday 12th April from 10.00am until 4.30pm. The site will be open 7 days a week during school and bank holidays and on Tuesdays, Saturdays and Sundays. From the 17th May, subject to Government approval, the indoor exhibits will re-open. Please check the website for opening days and times before your visit.
Is there a charge for visiting the play area?
The play area will be free to access.
Are toilets open?
The accessible toilet will be available.
Are dogs allowed on site?
We permit well behaved dogs on leads on our site, however we request that dogs are not taken on to the play area
Unfortunately the Palace Theatre remains closed. We are hoping to be able to re-open from July onwards dependent on restrictions at the time. ALL shows From January – June 2021 have now been rescheduled or cancelled. You can find a list all shows that have been rescheduled and cancelled in chronological order of original show dates from March – September 30th via this link. Any purchased tickets have been automatically transferred over to the new show date – if you can’t make the new show date or require a refund, please contact the Box office on 01527 65203 who will be open on ONLY TUESDAY 9:30am – 4:00pm. Please also consider exchanging your ticket for a Palace Theatre voucher/credit note for use on another show and support us if you’re able to.
You have until September 30th to get a refund for any show that was supposed to happen before September 2020 and October 31st to get a refund for any shows that were supposed to happen in September 2020, after these dates, you will no longer be able to get a refund.
Pitcheroak Golf Course
Pitcheroak Golf Course will open the course from Monday 29th March for pre-bookable tee times up to 4 people. To make a booking, please call 01527 541054. The clubhouse is currently closed however from the 12th April we will be opening the outdoor seating areas for alcohol, hot and cold drinks and snacks. From the 17th May, indoor seating area will be available as well. Additional measures are in place in line with guidance from England Golf’s Play Safe Stay Safe scheme which are detailed below.
- Stay two-metres apart at all times
- Only use your own golf equipment and golf balls
- Do not touch anything on the course including the flag
- Wash or Sanitise your hands regularly
- Adhere to the Rule of six
- Up to Fourball play with pre-booked tee times
Can I turn up and play?
We ask everyone to pre-book their tee times as there is no guarantee there will be space for you to tee off. Tee times are allocated in 12 minute blocks to ensure we minimise the amount of people gathering at any one time.
Do I have to wear a face covering when entering the shop to pay?
Yes, anyone coming into the clubhouse to pay must wear a face covering at all times whilst inside.
Will there be rakes available on the course
All bunker rakes have been removed. If you find yourself in the bunker we ask that you use your club to make good any footprints.